The Monterey County Service Authority for Freeways Emergencies program provides free emergency telephone service at call boxes to stranded motorists. There are currently 190 active call boxes in Monterey County.  Call boxes are located along the following routes: State Route 1, State Route 68, State Route 156, US Highway 101, Jolon Road, Carmel Valley Road and Arroyo Seco Road. 

Currently, the call boxes are directly linked to Keolis Transit America’s call answering center. Live operators dispatch the calls to the California Highway Patrol, tow truck, and/or emergency services. The answering center is also capable of answering calls coming from users who are speech or hearing impaired. The contract began on on July 1, 2016 and continues until June 30, 2019, with the option for one additional three-year term at the sole discretion of the Agency.

On Tuesday, March 6, Keolis  Transit America informed the agency that it had divested itself of its call box business. Furthermore, Keolis Transit America had negotiated a transfer of its call box contracts to another existing call answering service, AAMCOM, LLC. The transfer maintains all provisions of the existing Keolis Transit America contract, including cost. 

AAMCOM, LLC has previously bid on TAMC's call box call answering service contract, and in the 2016 procurement, AAMCOM , LLC's proposal was ranked second behind Keolis Transit America by TAMC's proposal review team. It is anticipated that AAMCOM, LLC will be able to fully meet the Agency's needs for call box call answering services.